Universal Grand León & Spa

You can choose your room from the day of your booking until a few days before arrival.

If you made your booking directly at the hotel’s website, you will only need to provide your booking locator.

If you made your booking through a third party channel (OTA, Tour Operator, Travel Agency,...), we will require you to provide more information so that we can offer you the selection of rooms available for your booking. In this case, you will need to provide:

• Booking channel
• Booking locator
• Dates of your stay
• Amount of people traveling
• Room type booked
• Name
• Surname
• E-mail address

You will see different prices for each room number depending on the features. Rooms with better views might have a slightly higher price, for example.

Payment for choosing your room will be made on site at the hotel.

Choose Your Room is an on request service, meaning that confirmation of the final room number will depend on the final availability on the day of your arrival. If the chosen room number can be assigned to your booking, you will be required to pay the selection price as informed to you by email.

To ensure that you have all the information you need at your arrival, we will send you an email containing information about your room selection. If you have not received an email with this information, please contact the hotel directly.

Check-in and check-out times are not affected by the room selection and will be the same as indicated on the hotel information website.

If you change your booking dates, your room selection will be lost and you will need to select the room number again.

In order to find the perfect room for your stay, you can use the Features filter. You will find a list of most relevant features, including bed type, views, sunlight, room size, among other amenities. Clicking through the different features, you will see the facades and specific rooms highlighted, so that you can quickly find the rooms that fit your preferences.

In order to change the room assignment if you already have chosen it, you will need to contact the hotel directly so that they can remove the room assignment. You will then be able to select a new room.

In order to cancel or change your room selection, please contact the hotel directly. If you have canceled your reservation, the room will be released automatically.

Please check your booking locator and make sure that you have chosen the correct booking channel. Note that the search is case sensitive.

If you are sure that the booking information provided is correct but you are still unable to use Choose Your Room, please contact the hotel directly.

Unfortunately, and for operational reasons, we require you to select your room previously.

If you have booked more than one room, this option is currently unavailable. Please contact the hotel directly if you need more information.

There are several possibilities why no available rooms are shown.

Possibility 1: the facade that you are looking at has all of the rooms occupied for the selected dates. Select another facade of the hotel to find available rooms.

Possibility 2: all rooms possible to be selected have already been assigned. Note that the hotel might consider reserving some rooms for operational purposes. Please contact the hotel for further information.

Possibility 3: check the room information data provided. If you selected the wrong room type or provided wrong dates, there may be no selection possible.

Possibility 4: some request restrictions may apply, such as a minimum required stay length. Please contact the hotel for further information.

Please check the spam or junk folder of your email account first. We also recommend that you check whether you have entered your email address correctly when providing your booking information. Please contact the hotel directly if you need more information.

Choose Your Room might not be available in some older browser versions. Please use an updated version of Safari, Chrome or Mozilla Firefox. If you still experience any issues, please contact the hotel directly.